• Offer advice and support to patients, their families and carers
• Help you get the information you need about local health services for example: how to find a GP or a dentist or contact numbers for local health services
• Help to sort out concerns or problems quickly on your behalf in an informal, friendly manner by liaising with staff, management and other organisations
• Help you to find local support groups and voluntary services
• Use patient experience to help shape and improve local health services
• Provide advice if you want to make a formal complaint

Email us